Chat Support Intern

Job Title: Chat Support Intern (Social Media Customer Engagement)

Location/Mode: Remote (Work From Home)

Job Type: Full-time (Night Shift)

Experience: Freshers

Key Responsibilities:

• Monitor and respond promptly to direct messages, comments, and reviews across Instagram, Facebook, YouTube, and Google Business Profile.

• Engage with the online community in a friendly, professional, and brand-aligned manner.

• Answer customer queries related to health, nutrition, fitness, and services using knowledge and available resources.

• Build meaningful conversations that encourage users to submit enquiry forms and become potential leads.

• Handle customer concerns efficiently and escalate complex issues to relevant internal teams.

• Maintain quick response times during the assigned shift to ensure an excellent customer experience.

• Track recurring customer questions and share insights with marketing and operations teams.

• Ensure all interactions follow the brands tone of voice and communication guidelines.

• Support community engagement initiatives to increase customer satisfaction and brand loyalty.

Required Skills Qualifications:

• Educational background in Nutrition, Dietetics, Health Sciences, Life Sciences, or related fields is preferred.

• Excellent written and verbal English communication skills.

• Strong interpersonal skills with a customer-centric mindset.

• Good understanding of social media platforms (Instagram, Facebook, YouTube, Google Business Profile).

• Ability to handle multiple conversations simultaneously with accuracy and professionalism.

• Strong problem-solving and organisational skills.

• Comfortable working independently in a remote environment.

• Willingness to work night shifts.

• Punctual, reliable, and committed to prompt customer interactions.