Role: Customer Success Associate
Industry Type: Education / Training
Department: Customer Success, Service & Operations
Employment Type: Full-Time
Role Category: Customer Success
UG: Any Graduate
Hiring Alert | Dialer Executive / Dialer Management Specialist Location: Noida Experience Required: 2-4 Years Employment Type: Full-Time Job Summary We are looking for an experienced Dialer Executive / Dialer Management Specialist with hands-on expertise in dialer operations, campaign management, and call center processes. The ideal candidate should possess strong analytical skills along with experience in handling outbound/inbound dialing systems efficiently.
Key Responsibilities
Manage day-to-day dialer operations for outbound and inbound campaigns Create, configure, and optimize dialing campaigns Monitor dialer productivity and campaign performance metrics Upload, manage, and segment calling databases Generate MIS reports and analyze operational performance Coordinate with Operations, IT, and Management teams for smooth execution Troubleshoot dialer-related issues and minimize downtime Ensure compliance with calling processes and operational standards Prepare reports using Google Sheets and MS Excel Required Skills 2-4 years of experience in Dialer Management / Call Center Operations Strong knowledge of Google Sheets and Microsoft Excel Good analytical and reporting skills Strong communication and coordination abilities Preferred Dialer Platforms: Ameyo Ozonetel Avaya Genesys Preferred Candidate Profile Graduate in any discipline Strong problem-solving mindset Ability to work in a fast-paced operational environment Immediate joiners preferred Interested candidates can share their updated resumes at [email protected]