We are looking for a skilled Support Engineer with expertise in Linux and MySQL to join our team at Technical Offerings & System Solutions Pvt Ltd. The ideal candidate will have a strong foundation in system solutions and technical offerings, with excellent problem-solving skills.
Roles and Responsibility
- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues related to Linux and MySQL systems.
- Collaborate with cross-functional teams to identify and implement solutions for customer requests and problems.
- Develop and maintain documentation of technical issues, resolutions, and knowledge base articles.
- Participate in training and on-call rotation for 24/7 support.
- Analyze and report on customer feedback and suggest improvements to the support process.
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