Job Description - Back Office Executive (BPO)
Location: Malad, Mumbai
Working Days: 5 days a week
Process: UK Telecom - Chat & Email (Back Office Customer Support)
Contact at +91 8080980786
Key Responsibilities
- Customer query handling - Manage customer queries via chat and email for UK telecom clients.
- Data management - Maintain accurate records of customer interactions and update internal systems.
- Process adherence - Ensure compliance with company policies and UK telecom process guidelines.
- Communication skills - Deliver clear, professional responses in written communication.
- Problem resolution - Identify issues and provide effective solutions to enhance customer satisfaction.
- Team collaboration - Work closely with team members and supervisors to meet process targets.
Candidate Requirements
- Graduate or equivalent qualification.
- Strong written English communication skills.
- Basic computer proficiency (MS Office, typing speed).
- Prior BPO/back-office experience preferred but not mandatory.
- Ability to work in rotational shifts aligned with UK timings.
Contact:
+91 8080980786