Employment Information

Open Positions

1

Location

Pune

Address

Pune

Experience

2 Years

Functional Area

Design

Job Description

Role: Senior Technical Lead

Industry Type: Building Material (Cement)

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

UG: Any Graduate

PG: Any Postgraduate

Role Summary: The person will be placed as DELMIA Support Consultant at the customer location in PLM Operations team. The primary responsibility is to maintain the functionalities, custom solutions and interfaces deployed in 3DEXPERIENCE and other PLM applications from various capability development teams and contribute for production support activities. The PLM Operations group is responsible for the production operations of the PLM toolset predominantly the 3DExperience 2023x and is adapting the Agile methodology for its operations. In this role the person will be joining one of our teams and will be working closely with the teammates and customers. Job location is Pune, India. Dimension of Function: Server Side Technical Support for DELMIA V6 Incidents management and root cause investigations. Coordination/Communication with other departments in PLM and Business areas. Coordination with offshore team members based in India. Contacts All areas in PLM Operations group (APOs, team members, value stream leads, Scrum master etc). Other IT Departments in the Organisation. Capability development teams. End users of PLM Toolset. Area of Responsibility: Candidate will be part of the Digital Manufacturing team and as a Digital Manufacturing SME, you will primarily work on L2 production support activities. Execute Tech support responsibilities: Determine root cause of the problem (Product based, Installation, Access, Data specific, License specific, Process based etc.) and identify the right stakeholders for problem resolution or suggest/perform bypass methodologies wherever applicable, ENOVIA V6 debugging/troubleshooting, MQL/TCL queries execution for backend data correction/ issue investigation. Timely deliver answers / solutions to the customers, effective co-ordination with cross functional teams and development squads. Coordinate Technical Support activities with Tech Support Group, provide necessary inputs to Tech Support Group to reduce the lead time for issue resolution. Taking ownership of customer issues reported and seeing problems through to resolution. Understanding the legacy client applications/reports and identifying right stakeholders for production issue resolution or suggest/perform bypass methodologies wherever applicable. Knowledge / Experience Essential:

8 - 9 years of technical support (ENOVIA V6 / server side) experience in DS suite of products of 3DEXPERIENCE V6 (DELMIA V6)
Understanding the different Use cases of Manufacturing BOM, Bill of Process, Process Authoring, Line Balancing, Work Instructions, Tooling, Manufacturing Reporting
Good knowledge in business process e.g. MBOM, Process Planning, Work Instructions, Factory layout planning, Resource Libraries Management etc.
Good knowledge in MQL/TCL scripting for backend data correction/ analysis or resolution of the reported issues, backend/server side troubleshooting/ debugging skills
Good knowledge in PLM process, various process in change management, CATIA V6 workbenches
Should be able to resolve issues and day to day delivery timeline by own
Experience in Configuration management in Variant, effectivity
Experience in End to End Change management of MBOM

Excellent communication skills are needed both verbally and written, to interact with peers and customers. Functional experience in product development in Automotive domain. Ability to manage customer expectations clearly concisely. Experience in Automotive/Aerospace/Manufacturing industries PLM development or operations support. Interaction with customer for technical discussions and value addition suggestions. Customer Service Request (bugs) coordination with vendor. Adhere to given SLA numbers and keep customer satisfaction index high. Ability to use Microsoft Office 365 products and Microsoft Teams. Desirable: TF, BIW, Powertrain Manufacturing industry experience will be an added advantage. Working experience with Legacy Manufacturing applications. Familiarity with Jira and Confluence. Familiarity with working in an Agile framework (e.g. Scrum, LeSS, SAFe). Exposure to Agile concepts and scaled agile approach. Personal Profile: An individual who has a determined approach to resolving incidents. An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style. An individual with excellent communication skills and who is able to negotiate with both engineers and senior managers to effect process and tool changes. A resilient and enthusiastic individual who responds constructively to new ideas and inputs. An individual with a passion for learning. An effective team player, actively develops and supports team members. Flexible to support the out of business hours for critical production support activities. Competences Customer Centricity - Ensures the delivery of exceptional customer service EXPERT. Business Acumen - Applies appropriate strategic logic to decisions and initiatives in ones area EXPERT. Decision Making - Identifies and analyses information to make decisions and solve problems PROFICIENT. Teamwork Collaboration - Fosters a sense of teamwork, leverages differences, and facilitates the effective interaction and contribution of others to achieve goals EXPERT. People Development - Ensures the availability and development of the talent needed to meet current and future organizational goals PROFICIENT. Lead Courageously - Takes personal and organizational risks to do what is right and achieve organizational success, and supports others who do so PROFICIENT. Developing Managing Relationships - Develops and maintains constructive, open and honest relationships with others EXPERT. Displays Global Perspective - Establishes and promotes effective business operations across multiple countries and/or regions and coordinates appropriately with the broader global business PROFICIENT