Role: Lead Engineer - IT Asset Management & EUS
Industry Type: Power
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Infrastructure Services
UG: B.Tech / B.E. in Computer Science and Engineering (CSE), Information Technology
Role & responsibilities
- IT infrastructure & Facility management to ensure service delivery to end users
- Ensure good health of local IT servers, IT networks, PC's/Laptops, IT peripherals with timely replacement/upgradation of hardware and technology
- Ensure timely installation of IT service and devices inclusive of but not limited to laptops, desktops, printers, network components, VC, etc
- Performance monitoring, trouble shooting, back up, restoration of local Servers as per business requirement
- Ensuring proper functioning of Local Area Network and WAN Link (Data/VC), liaise with network service provider in case of outage for quick restoration for location
- Ensure uptime of all assets including network, desktops, printers, VC etc.
- Close Coordination with central IT team for all IT related issue and guidance
- Monitoring and control for Information Security, user administration, licensing, network parameters based on organizational policies and procedures etc
- Proactive planning and sizing of IT landscape with cost effective technologies
- Coordination with vendors and service providers for supply, delivery, maintenance, warranty, repairs etc.
- Work with other IT Support teams when escalating tickets for final resolution
- Assist in the set-up of conference rooms for Video conference meetings
- Track and record any change in equipment assignation into Asset Management System, including inventory of PC's, Mobile devices, etc.
- Receive and store equipment from vendors as requested by Customer
- Triaging and coordination with OEM partner for support of audio and video conferencing equipment and peripherals
- Incident and Service request Management.
- Anti-Virus & Security Tools management such as BitLocker, CS, ZS etc.
- Work on Incident Reduction & Automations.
- Knowledge of Tools such as SCCM & Manage Engine.
Preferred candidate profile
- Proficient Domain (desk side support) technical skill Problem Solving
- Attention to detail
- Creativity
- Quality orientation
- Project Management
- Supplies Management
- Good communication
- ITIL