Role & responsibilities
Job Requirements*
- Responsible for end-to-end backup operations, recovery execution, and data protection reliability across Customers infrastructure.
- Ownership of enterprise backup strategy, DR architecture, and data protection governance, ensuring resilience and business continuity for customer.
- Accountability, Administration and Management of:
- Backup platforms (Veeam primary, Commvault legacy)
- Backup scheduling, monitoring, failure handling
- Restore operations and recovery validation
- DR support and replication
- Enterprise backup architecture (DC + Cloud)
- DR design and recovery framework
- Backup tool standardization and transformation
- Key Skills
- Strong experience in backup & restore operations
- Experience in large-scale enterprise backup environments
- Strong expertise in backup architecture & DR strategy
- Ability to drive standardization & transformation initiatives
- Understanding of DR and replication models
- ITIL process alignment
- Executive stakeholder communication
Key Responsibilities*
Backup Operations
- Manage enterprise backup environment (Veeam-based)
- Execute:
- Backup scheduling
- Job monitoring and failure resolution
- Ensure successful backups and compliance with SLAs
Restore & Recovery
- Perform:
- Data restore operations (file, VM, DB)
- Ensure restore readiness through periodic testing
Monitoring & Integration
- Integrate backup tools with:
- SolarWinds (central monitoring)
- ServiceNow ITSM for incident tracking
- Generate backup success and failure reports
Incident & Problem Management
- Handle backup failures and recovery issues
- Perform RCA and trend analysis
DR Support
- Support:
- Backup-based recovery models
- Replication-based DR operations
- Validate recoverability for critical workloads
Transformation and Optimization
- Support:
- Backup standardization (towards Veeam)
- Implement:
- Backup policy improvements
- Retention and performance tuning
- Lead:
- Backup consolidation (Commvault Veeam)
- Drive:
- Automation of backup operations
- Integration with AIOps (ServiceNow ITOM)
Backup Strategy & Architecture
- Define:
- Enterprise backup strategy (Veeam standardization)
- Design:
- Multi-site replication
- Hybrid backup and DR (DC + Cloud)
Accountability of
- Enterprise backup architecture (DC + Cloud)
- DR design and recovery framework
- Backup tool standardization and transformation
DR & Resiliency
- Establish:
- End-to-end recovery framework
- Ensure:
- Regular DR testing and validation
- Address:
- Gaps in DR readiness and backup resilience
Delivery & Governance
- Own:
- Backup SLAs (success rates, RPO/RTO)
- Govern:
- Incident, problem, change processes
Risk & Compliance
- Ensure:
- Data protection compliance
- Audit readiness
- Mitigate:
- Data loss risks and recovery failures
Stakeholder & Vendor Management
- Engage with:
- Customer leadership
- Backup vendors (Veeam, OEMs)
- Provide:
- Executive dashboards and DR readiness reports
Tools & Technologies
- Backup: Veeam, Commvault (legacy)
- Monitoring: SolarWinds, ServiceNow ITOM
- Reporting: Grafana / dashboards
- Cloud backup (basic exposure): AWS/Azure