Role: Assistant Store Manager
Industry Type: Hotels & Restaurants
Department: Merchandising, Retail & eCommerce
Employment Type: Full Time, Permanent
Role Category: Retail Store Operations
UG: BHM /BHMCT in Any Specialization, B.A - Bachelor of Arts in Hotel Management
Store lead #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. Wemake sure everything we do is through the lens of humanity from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly. Our Mission: With every cup, with every conversation, with every community we nurture the limitless possibilities of human connection.
Job Summary
and Mission This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store lead is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to: Leadership :Setting the goals for the work group, developing organizational capability, and modeling how we work together Manages with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team Planning and Execution Developing strategic and operational plans for the work group,managing execution and measuring results Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team; communicates clearly, concisely and accurately in order to ensure effective store operations Monitors and manages store staffing levels to ensure partner development and talentacquisition to achieve and maintain store operational requirements Completes store operational requirements by scheduling and assigning partners, following up on work results Business RequirementsProviding functional expertise and executing functional responsibilities Uses all operational tools to plan for and achieve operational excellence in the store; tools include Automated Labour Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management. Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance. Analyses sales figures and forecasting future sales volumes to maximise profits. Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives; resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage / Product & Marketing & Coffee. Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements. Solicits customer feedback and proactively researches local markets to understand customer and community needs Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Manage store revenue, inclu