Experience: 5-10 Years
Location: Bangalore
Department: Service Operations
Location: Bangalore
Department: Service Operations
Role Summary
Order Manager oversees the entire lifecycle of a customer orderfrom initial intake to fulfilment and delivery. They coordinate between sales, logistics, finance, and the customer to ensure accuracy, prevent bottlenecks, and guarantee on-time delivery while maintaining strict data integrity in CRM and ERP systems.
Also is responsible for optimizing manufacturing operations, improving production efficiency, and ensuring safe, cost-effective workflows. This role involves planning, analysing, and enhancing production systems while collaborating cross functionally to support continuous improvement and operational excellence.
Key Responsibilities
- Order Processing Tracking: Review and process sales orders, ensuring 100% accuracy in pricing, discounts, and delivery dates.
- Cross-Functional Coordination: Partner with Sales, Supply Chain, and Billing teams to handle non-standard deals and resolve fulfilment or inventory issues.
- Customer Support Communication: Serve as the primary point of contact for order status updates, answering inquiries, and addressing escalations.
- Reconciliation Reporting: Generate weekly and monthly metrics, track open order reports, and maintain accurate records in platforms like Salesforce or Oracle.
- Understand scope of work and plan equipment layout, material flow, and workflow design to ensure optimal productivity and efficiency..
- Establishes and maintains accidental prevention measures, including safety processes, guidelines, and compliance with regulatory standards.
- Develops and standardizes production processes, methods, and operational guidelines.
- Responsible for preparing detailed schedules, planning operational loads, and optimizing resource allocation to ensure seamless workflow execution.
- Assist in implementing improvements in repair processes.
- Contributes to annual budget development for Industrial Engineering activities.
- Monitors expenditures and ensures adherence to approved budgets.
- Identifies cost saving opportunities through process optimization and resource utilization.
- Develops and implements performance measurement systems such as KPIs, cycle time, and productivity metrics.
- Drives continuous improvement initiatives and ensures measurable performance enhancements across operations.
- Conducts inspections, audits, and process investigations to ensure quality, efficiency, and compliance.
- Analyzes manufacturing and logistics processes, sequences, and workflows to identify bottlenecks and improvement areas.
- Follow safety regulations and EHS guidelines during all shop-floor activities.
- Report hazards and assist in risk mitigation.
Required Skills Competencies
- Hands-on experience in turbine assembly, repair, and overhaul.
- Good knowledge of precision machining and shrink-fit techniques.
- Ability to read technical drawings and BOMs.
- Familiarity with repair tools and measuring instruments.
- Commitment to EHS standards and safe work practices.
Qualifications
- Degree or Diploma in Mechanical Engineering or equivalent.
- 510 years of experience in turbine repair and assembly (preferably steam/gas turbines).
- Or 5 10 Years of experience in Engineering manufacturing industry , or Assembly shop
- Proficiency in SAP and advanced , MS Projects , MS Office
- Soft Skills: Exceptional problem-solving abilities, strong attention to detail, and excellent cross-departmental communication skills.
Preferred Attributes
- Strong technical problem-solving skills.
- Ability to work in a team and under supervision.
- Willingness to learn and adopt new repair techniques.