Job Title - Telecom Provisioning Engineer
Responsibilities :
- Take ownership of approved orders from the Design team and deliver them through to successful service activation within committed timeframes
- Plan provisioning activities, book change windows, prepare configuration scripts, and verify all pre-requisites before activation
- Configure, activate, and commission services on the live network in accordance with the approved design and change management processes
- Coordinate with Field Engineers, NOC, customer technical contacts, and third parties (e.g., carriers, NBN Co, vendors) to ensure end-to-end service delivery
- Perform thorough service testing and validation against acceptance criteria and obtain customer sign-off where required
- Diagnose and resolve issues encountered during provisioning; escalate to Design, Vendor Support, or senior engineers when necessary
- Execute rollback procedures cleanly when required and ensure the network is returned to a stable state
- Update inventory, provisioning records, and order management systems accurately upon completion of each task
- Produce handover documentation for Service Operations and ensure monitoring and alarming are correctly configured
- Provide post-activation support during the warranty/early-life period and assist with fault investigation
- Work shifts and after-hours change windows as required, following on-call and escalation procedures
- Identify recurring provisioning issues or process gaps and contribute to continuous improvement initiatives
- Comply with workplace Health, Safety, and Environment (HSE) policies and procedures at all times
- Actively contribute to process improvement initiatives and suggest enhancements to workflows and best practices
- Undertake any other duties and activities as requested by the line manager or as required by business needs
Essentials :
- Education: Bachelors degree in Telecommunications, Electronics, Computer Science, or related engineering field (Diploma with strong relevant experience may be considered)
Experience: 4- 8 years of hands-on experience in network provisioning and service activation within a telecom or service provider environment
a. Hands-on configuration and provisioning of Juniper (MX), Cisco, and Nokia devices
b. Strong experience with SecureCRT, WinSCP, and scripting for device configuration
c. DWDM provisioning experience on Nokia PSS and Huawei platforms using NFM-P and NFM-T
d. Working knowledge of Alcatel SDH (1660, 1662, 1642), Cisco WIP routers, Nokia NGTT/NGCE-AA, and Netconfig roles
e. Experience with Microsoft Azure and AWS networking, including tunnel creation
f. Operational knowledge of NBN Portal, One Manage, TEMIP, Voice Switches, and OSS systems
g. Experience using Cisco Prime for NTU device scripting
- Soft Skills:
a. Excellent coordination and stakeholder management skills
b. Strong problem-solving and troubleshooting abilities under pressure
- Other Requirements:
a. Willingness to work in rotational shifts and after-hours change windows
b. Experience working in onshore-offshore delivery models
- Preferred Qualifications
a. Huawei certifications - NCE-CE (Cloud & Enterprise) and NCE-TX (Transmission)
b. Experience with fibre, transport, and IP/MPLS service provisioning
Personality Traits :
We are looking for candidates who are:
- Detail-oriented and quality-focused with strong ownership mindset
- Proactive problem-solvers who drive issues to resolution
- Collaborative team players with excellent coordination skills
- Resilient and adaptable in fast-paced, shift-based environments
Continuous learners committed to process improvement