Role: Customer Service Analyst 1-Support
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
UG: Any Graduate
PG: Any Postgraduate
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Career Level - IC1
- Deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs.
- Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for Electronic Support Services.
- Act as a primary point of contact for customers, facilitating relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
- In this role, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management.
- Provide guidance and resolution on a wide range of technical and non-technical customer issues.
- Resolution is primarily provided in real time with follow up for more complex matters.
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