Role & responsibilities
- Troubleshoot moderately complex storage issues:
- LUN accessibility
- Pathing/multipathing issues
- High latency alerts
- Storage pool warnings
- Perform provisioning and routine tasks under SOP:
- LUN creation and mapping
- NAS share creation
- Quota management
- Troubleshoot backup failures at a deeper level:
- Client configuration issues
- Network connectivity errors
- Media server issues
- Storage target unavailability
- Perform restores of files/folders/databases after validation.
- Monitor and manage tape libraries, media pools, retention schedules.
- Support patching, firmware upgrades (pre-checks/post-checks).
- Analyze logs to identify recurring backup issues.
- Mentor G4 engineers and review their ticket quality.
Preferred candidate profile
- 13 years? experience in storage/backup operations.
- Solid understanding of SAN zoning, LUN masking, iSCSI/FC connectivity.
- Knowledge of snapshot management & replication basics.
- Hands-on experience with tools like NetBackup, Commvault, Veeam, DataDomain, EMC, NetApp.
- Basic scripting familiarity (PowerShell/Bash optional but beneficial).
Perks and benefits