Roles and Responsibilities :
- Provide technical support to customers through phone, email, or chat for software-related issues.
- Troubleshoot and resolve complex technical problems using various tools and techniques.
- Manage customer relationships by providing timely updates on issue resolutions and escalating critical cases when necessary.
- Collaborate with internal teams to identify root causes of recurring issues and implement solutions.
Job Requirements :
- 6-8 years of experience in IT support or technical support role.
- Strong knowledge of application support, customer relationship management, ticketing management, and software technical support.
- Excellent communication skills with ability to articulate technical information clearly to non-technical stakeholders.