Designation : Engineer
Job Location : Chennai
Shift :Night shift
Budget : Max 4.7 LPA
Notice : Immediate joiner only
Job Responsibilities:
- Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.
- Ensure resolution provided in the first interaction with the customer
- Acquiring knowledge about the newly released products and recent updates.
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
- Position and sell Premium support contracts to customers based on their support entitlement.
Technical skills:
- Self-Motivated & Ability to Work Under Pressure
- Should have good comprehensibility and understandability of what customers want
- Should have critical thought process and decision-making capability with focus on accuracy
- Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
- Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
- Ability to sell/Upsell
Soft Skills:
- Should possess good English verbal skills
- Excellent logical reasoning
Computer Proficiency:
- Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentalsRole & responsibilities
Note: Only min 6 months of experience in international voice process and willing to work on US shift
Forward your resumes to - [email protected]
Thanks
Preferred candidate profile
Perks and benefits