Role & responsibilities
? Manage customer escalations and ensure timely closure with proper root cause
? Coordinate with logistics and planning for accurate delivery commitments
? Support continuous improvement by analyzing customer feedback and trends
? Handle customer inquiries, complaints, and service requests professionally
? Coordinate with internal teams to resolve customer issues on time
? Maintain customer communication through calls, emails, and portals
? Track and update status of customer requests and escalations
? Ensure high customer satisfaction and quick response time
? Maintain records of customer interactions and service history
? Support order coordination, dispatch follow-ups, and delivery updates
? Prepare reports on customer issues, feedback, and resolution timelines
? Assist in handling customer visits and coordination with internal teams
? Follow company policies, communication standards, and service protocols