Department: Logistics / Supply Chain & Distribution
Job Title: Logistics Manager
Location: Chandigarh (with regional travel as required)
Department: Logistics / Supply Chain & Distribution
ABOUT THE ROLE
We are seeking an experienced and driven Logistics Manager to lead and manage end-to-end logistics and supply chain operations across the Chandigarh region. This is a critical leadership role that requires strong operational expertise, cross-functional coordination skills, and the ability to ensure seamless inbound and outbound movement of goods across warehouses, branches, and CFA partners. The ideal candidate will bring a hands-on approach to logistics planning, vendor management, and real-time problem resolution while maintaining robust MIS reporting for senior management.
KEY RESPONSIBILITIES
1. Logistics Planning
- Coordinate, schedule, and optimize inbound and outbound shipments across multiple transportation modes (road, rail, air) to maximize efficiency and minimize cost.
- Develop route plans and load optimization strategies to improve last-mile delivery performance.
- Continuously review and improve logistics workflows to reduce transit time, detention, and freight costs.
2. Regional Coordination
- Manage logistics operations across multiple warehouses and branches within the Chandigarh region, ensuring alignment with company-wide logistics strategies.
- Coordinate with regional teams to ensure uniform operational standards and SLA compliance.
- Act as the regional point of contact for all logistics-related escalations and decisions.
3. Supply Chain Operations
- Monitor inventory levels across regional warehouses and ensure optimal stock positioning to prevent shortages or excess.
- Oversee warehouse activities including receiving, storage, and distribution of goods in line with company policies.
- Ensure proper documentation, labelling, and compliance with safety and regulatory norms at all facilities.
4. Vendor Management
- Identify, onboard, and manage logistics and transport vendors to ensure timely, cost-effective, and quality delivery.
- Negotiate contracts, rates, and service agreements with transporters and third-party logistics (3PL) providers.
- Conduct regular vendor performance reviews and maintain a vendor scorecard to drive accountability.
- Resolve vendor disputes and performance gaps proactively to avoid operational disruption.
5. Problem Resolution
- Proactively troubleshoot and resolve logistical disruptions including transit delays, cargo damages, accidents, and route blockages.
- Develop contingency plans and alternate routing strategies to maintain supply continuity during disruptions.
- Document all incidents, root cause analyses, and corrective actions for continuous improvement.
6. CFA Management
- Coordinate with the Clearing & Forwarding Agent (CFA) team to monitor and ensure timely closure and dispatch of all customer orders.
- Track CFA-level dispatch status on a daily basis and address pending order bottlenecks in coordination with the CFA team.
- Ensure CFA operations are aligned with company dispatch norms, order fulfillment timelines, and quality standards.
7. In-House Customer (Sales Team) Coordination
- Maintain regular coordination with the respective regional sales teams to manage day-to-day logistics requirements and support business priorities.
- Ensure timely resolution of any logistics-related issues raised by the sales team to prevent revenue impact.
- Act as a bridge between the logistics function and commercial teams to ensure a seamless customer experience.
8. Reporting & MIS
- Report in parallel to the Logistics HOD and Warehouse HOD at Head Office, ensuring visibility on regional operations.
- Prepare and submit comprehensive Daily / Weekly / Monthly MIS reports covering shipment status, pending orders, vendor performance, cost analysis, and inventory levels.
- Highlight exceptions, risks, and opportunities in regular reporting to enable data-driven decisions by leadership.
QUALIFICATIONS & EXPERIENCE REQUIRED
- Experience: Minimum 8+ years of experience in Logistics / Supply Chain Management
- Systems: Hands-on experience with SAP (MM/WM modules), ERP platforms, and Microsoft Office (Excel, PowerPoint, Outlook) is mandatory.
- CFA/3PL Exposure: Prior experience managing CFA operations, third-party logistics, or multi-branch distribution is an added advantage.
- Regulatory Knowledge: Awareness of transport regulations, GST/e-way bill compliance, and warehousing norms applicable in the region.