Objective of the role
To enhance customer satisfaction by effectively managing post-sale relationships, promptly addressing inquiries and concerns, and ensuring seamless onboarding processes.
Roles & Responsibilities
- Serve as the primary point of contact for customers post-sale and ensure timely and effective communication.
- Manage and update client data on CRM platforms Salesforce etc.
- Handle customer queries, complaints, and service requests promptly and professionally.
- Coordinate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
- Ensure customer onboarding and documentation processes are smooth and compliant.
- Contribute to customer-centric process enhancements and experience initiatives.
- Monitor, measure, and improve Customer Satisfaction (CSAT) scores to meet organizational goals.
Competencies Required
- Advanced Communication
- Customer Orientation
- Relationship Building