Role: Template Designer Lead
Industry Type: IT Services & Consulting
Department: Product Implementation / Professional Services
Employment Type: Full-Time
Role Category: Customer Success, Service & Operations - Other
UG: Any Graduate
Job Description
Role: Template Designer Lead Department: Product Implementation / Professional Services Experience: 7-10 Years Location: Hyderabad Employment Type: Full-Time Job Summary We are seeking an experienced Template Designer Lead to manage and lead communication template design and implementation activities for enterprise customers using a template-driven Communication Management System (CCM). The candidate will be responsible for requirement analysis, solution planning, template design oversight, customer coordination, resource management, and delivery execution across multiple client engagements. The role requires strong leadership, analytical thinking, customer handling, and delivery management capabilities.
Key Responsibilities
Requirement Analysis & Solution Design Understand and analyze customer communication template requirements across multiple projects and clients Need to categorize and handle template implementation requirements based on complexity Coordinate with customers and internal teams for requirement clarification and solution discussions Define implementation approach, effort estimation, and delivery plans Team Leadership & Resource Management Lead and manage a team of template designers/configuration resources Allocate and prioritize tasks based on business priorities, timelines, and resource availability Monitor team progress, delivery schedules, and quality of implementations Guide team members on design standards, implementation approach, and issue resolution Template Design & Configuration Oversight Oversee template configuration and workflow implementation activities within the CCM platform Ensure proper implementation of: Data mapping and parsing Dynamic variable creation Business rules and conditional logic Workflow configuration PDF/HTML document generation Multi-channel communication distribution (Email, SMS, WhatsApp, Print) Customer Coordination & Delivery Management Act as a primary point of coordination for customer communication related to template delivery activities Track overall requirement status, dependencies, risks, and timelines Ensure timely delivery of customer requirements with expected quality standards Provide regular status updates and proactively manage escalations/issues Quality & Process Governance Review template implementations to ensure quality and standardization Drive process improvements and implementation best practices Ensure proper documentation, tracking, and governance across projects Identifying and providing feedback to product team on the recurring tasks / tedious tasks performed to automate / reduce template creation efforts Create and maintain reusable templates repository Required Skills Technical Skills Strong understanding of template-driven communication management systems (CCM/CXM platforms preferred) Experience in template design, document generation, and workflow-based implementations Knowledge of data mapping, parsing, variable handling, and business rule configuration Understanding of PDF/HTML document generation concepts Familiarity with Email, SMS, WhatsApp, and Print communication workflows Basic understanding of databases, APIs, structured data formats, and file-based integrations Leadership & Functional Skills Strong team handling and coordination capabilities Experience managing multiple projects and customer requirements simultaneously Strong analytical, planning, and prioritization skills Ability to independently drive deliveries and resolve implementation challenges Communication Skills Excellent verbal and written communication skills Strong stakeholder and customer management capabilities Ability to communicate technical and functional solutions effectively Qualifications Bachelors degree in Computer Science, Information Technology, or related field Preferred Experience Experience working on CCM, document composition, workflow automation, or enterprise communication platforms Prior experience in customer-facing implementation and delivery roles Experience leading implementation/configuration teams is preferred Key Competencies Leadership Customer Focus Delivery Management Problem Solving Team Collaboration Planning & Execution Ownership & Accountability