Role & responsibilities
SAP BO Development & Support
- Design, develop, and maintain SAP BusinessObjects Universes using UDT (Universe Design Tool) and IDT (Information Design Tool).
- Develop and support Web Intelligence (WebI) reports and dashboards.
- Analyze business requirements and translate them into reporting and Universe solutions.
- Modify existing Universes and reports based on business needs.
- Create and optimize data models, joins, contexts, aliases, derived tables, and aggregate awareness.
Reporting & Analytics
- Develop complex WebI reports with prompts, variables, filters, calculations, and drill-down capabilities.
- Perform report validation, testing, and deployment.
- Troubleshoot report performance and data issues.
- Support business users with report enhancements and issue resolution.
Database & SQL
- Write and optimize SQL queries against databases such as:
- Oracle
- SQL Server
- Teradata (if applicable)
- SAP HANA (good to have)
- Analyze query performance and implement tuning recommendations.
- Work closely with database teams to optimize report execution.
Incident & Production Support
- Provide L2/L3 support for SAP BO environments.
- Handle incidents, service requests, problem tickets, and changes within SLA timelines.
- Perform root cause analysis (RCA) and implement permanent fixes.
- Monitor reporting jobs and scheduled reports.
Data Warehouse & ETL Coordination
- Coordinate with ETL and Data Warehouse teams for data availability and validation.
- Understand source-to-target mappings and data lineage.
- Support data quality validation activities.
ITIL & Governance
- Follow Incident, Problem, Change, and Release Management processes.
- Maintain technical documentation and knowledge base articles.
- Participate in CAB meetings and change implementation activities.
Preferred candidate profile
- SAP BusinessObjects (BO) 4.x
- Web Intelligence (WebI)
- Universe Designer Tool (UDT)
- Information Design Tool (IDT)
- SQL (Oracle / SQL Server)
- BO Report Development & Support
- Production Support Experience
- ITIL Process Knowledge