Educational Requirements: MCA,MSc,MTech,Bachelor of Engineering,BCA,BSc Service Line Application Development and Maintenance Responsibilities
Key Responsibilities: ? Provide end-to-end L1/L2 production support for business-critical applications running on distributed technologies, ensuring high availability and performance. ? Monitor application health, jobs, and interfaces using standard monitoring tools; respond to alerts, incidents, and service requests within defined SLAs. ? Perform detailed incident triage, impact assessment, and initial root cause analysis; document findings and collaborate with development and infrastructure teams for permanent fixes. ? Manage the incident, problem, and change lifecycle in alignment with ITIL best practices, including ticket logging, prioritization, communication, and closure. ? Execute standard operating procedures, deployment checklists, and runbooks for routine maintenance, releases, and environment validations. ? Analyze recurring issues, identify trends, and propose preventive measures and process improvements to enhance system stability and user experience. ? Coordinate with cross-functional teams during major incidents and releases, providing timely updates to stakeholders and clear communication on progress and resolution. ? Maintain accurate and up-to-date technical documentation, knowledge base articles, and support guides to enable faster resolution and knowledge sharing. ? Support non-production environments as needed, including smoke testing, sanity checks, and validation after deployments or configuration changes. ? Participate in shift-based support, including on-call rotations, to ensure 24x7 coverage for critical applications as required.
Additional Responsibilities: ? Knowledge of design principles and fundamentals of architecture ? Understanding of performance engineering ? Knowledge of quality processes and estimation techniques ? Basic understanding of project domain ? Ability to translate functional / nonfunctional requirements to systems requirements ? Ability to design and code complex programs ? Ability to write test cases and scenarios based on the specifications ? Good understanding of SDLC and agile methodologies ? Awareness of latest technologies and trends ? Logical thinking and problem solving skills along with an ability to collaborate