Role & responsibilities
- Drive business growth for both topline and bottom-line in the Zone.
- Develop and execute the annual operating plan, including revenue and cost forecasting.
- Achieve monthly, quarterly, and annual sales targets by generating revenue from existing paid members.
- Ensure timely delivery of services, maintaining high standards for client satisfaction.
- Analyze customer feedback to gather business intelligence, assess core service benefits, and ensure high client satisfaction.
- Establish a robust system for maximizing customer retention.
- Recruit, train, and develop a proactive, consultative client servicing team focused on delivering exceptional customer experiences.
Preferred candidate profile
- MBA graduate with strong academics
- 7 yrs. of experience in Sales / Servicing / Retention
- Preference for candidates with team handling experience of 100+ team members in last 4yrs
- Candidate must have geographical knowledge of their respective applied location.