Technical Support Representative
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Technical Support Representative

Date Posted
17 July 2026
Location
Bangalore
Positions
1
Views
1
Employment Information
Job Level
Intern
Open Positions
1
Location
Bangalore
Address
Bengaluru, India
Experience
2 Years
Functional Area
Technology
Job Description
Your Role and Responsibilities:
  • Ensure security controls align with organizational policies and regulatory requirements.
  • Support internal and external audits.
  • Maintain operational documentation, SOPs, and runbooks.
  • Assist in implementing security best practices and hardening recommendations.
  • Monitor security events and alerts generated from various security tools.
  • Perform initial analysis, triage, and investigation of security incidents.
  • Escalate incidents based on severity and business impact.
Required Education:
Bachelor's Degree
Preferred education
Master's Degree
Required Technical and Professional Expertise:
  • Security Operations Center (SOC) processes
  • Incident Response
  • Security Monitoring
Preferred Technical and Professional Experience:
Proficiency in Industry Trends: Awareness of evolving cybersecurity threats and industry trends, staying up-to-date with the latest security threats and technologies.
Familiarity with Negotiation Techniques: Exposure to negotiation techniques to achieve consensus and alignment among stakeholders, facilitating effective communication and exchange of information.
Knowledge of Emerging Threats: Experience working with emerging threats and technologies, recommending enhancements to technical procedures to address security incidents and vulnerabilities.
Years of Experience:
2 - 5
ABOUT BUSINESS UNIT
IBM Consulting is IBMs consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
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