Introduction
We are looking for an experienced Technical Support Engineer (Part of Global Product Support Team). The responsibility will be to work directly with IBM Verify Governance customers to troubleshoot and resolve complex technical issues and interface with Product Engineering team.
Your role and responsibilities
Provide technical support to IBM Verify Governance customers.
Identity, troubleshoot and resolve complex technical issues and resolve.
Interface with Product Engineering team.
Ready to work 24*7 on support as well as weekend on rotation basis.
Document technical issues and work with engineering team to provide defect fixes.
Required education
Bachelor's Degree
Required technical and professional expertise
Hands-on experience with IBM Identity Manager, IBM Directory Integrator, IBM Directory Server, IBM Verify Governance
Familiarity with identity management concepts, Identity lifecycle, governance, certification campaigns, segregation of duties, reporting and auditing, zero trust architecture
Demonstrable knowledge in integrating Active directory, SAP, Salesforce and other systems for provisioning , reconciliation, access reviews.
Familiarity with LDAP, Database(IBM Db2,Oracle, MSSQL, Postgres)
Knowledge of Java Programming Language along with Application Server like IBM WebSphere, IBM Liberty, Tomcat, JBoss
Networking, OS(windows, Linux) and Kubernetes (OpenShift),HTTP,HTML,CSS
Experience in troubleshooting HTTP issues
Knowledge of SAML,OIDC,SSL/TLS
Familiarity with an identity management systems like IBM, Oracle, Ping, Okta, SailPoint, Saviynt
Job Title
Technical Support Professional
Job ID
112042
City / Township / Village
Pune
State / Province
Maharashtra
Country
India
Work arrangement
Hybrid
Area of work
Security
Employment type
Regular
Position type
Professional
Travel required
No Travel
Company
(0063) IBM India Private Limited
Shift
Rotation
Is this role a commissionable/sales incentive based position?
No