Introduction
At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You?ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.
Your role and responsibilities
Responsibilities
Monitor and maintain network devices at DC/DR/NDR sites
Handle network issues: ticketing, troubleshooting, and escalation
Perform basic configuration changes as per SOPs
Share daily reports on device health and network alerts
Support L2 engineers with issue resolution
Coordinate with DC teams and service providers
Maintain network device inventory and architecture diagrams
Participate in DR drills
Perform basic cabling (crimping, routing, etc.)
Requirements
CCNA certification with 3 years of Experience
Eductional Qualification - Diploma / bachelor degree
Basic knowledge of networking and devices (Cisco, Juniper)
Understanding of troubleshooting and IT support
Familiarity with data center or hybrid cloud environments
Preferred
Knowledge of ITSM (incident/problem management)
Exposure to support/monitoring tools
Required education
Associate's Degree/College Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise
? Networking Knowledge Base: Exposure to a solid base of networking knowledge, including hardware and software products, to provide technical support expertise.
? Technical Certification: Experience working with Digital Technical Certifications, such as Cisco CCNA / Juniper JNCIA.
? Technical Documentation Skills: Experience working with technical documentation for service personnel and clients, analyzing knowledge centers for different Networking technologies.
Preferred technical and professional experience
? Technical Documentation Expertise: Experience creating comprehensive technical documentation for service personnel and clients, analyzing knowledge centers for various Networking technologies.
Job Title
L1+ Network Engineer
Job ID
124837
City / Township / Village
Chennai
State / Province
Tamil Nadu
Country
India
Work arrangement
Onsite
Area of work
Infrastructure & Technology
Employment type
Regular
Position type
Professional
Travel required
No Travel
Company
(0063) IBM India Private Limited
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
No