SVP - Process Excellence - P&C Insurance - 20+ Years - Gurgaon/Noida
We are looking for an accomplished SVP Head of Process Excellence to lead enterprise-wide process excellence, governance, and continuous improvement initiatives for a leading global organization. This leadership role will be responsible for driving process standardization, operational resilience, Lean transformation, governance frameworks, and AI-enabled process innovation while building high-performing Process Excellence teams.
Location - Gurugram/Noida.
Your Future Employer - A leading global organization driving large-scale business transformation through operational excellence, digital innovation, and AI-enabled process improvement. The organization offers an opportunity to work with senior leadership in shaping enterprise-wide transformation initiatives.
Responsibilities -
- Define and lead the enterprise Process Excellence & Governance strategy, operating model, and governance framework.
- Establish standardized process mapping methodologies, documentation standards, and governance practices across business functions.
- Lead SOP and controls governance, ensuring documentation remains current, compliant, and audit ready.
- Develop and govern enterprise performance metrics, KPIs, SLAs, and reporting frameworks to measure process effectiveness.
- Drive operational resilience by identifying process risks, control gaps, and business continuity improvements.
- Develop resilience standards, recovery frameworks, and remediation plans for critical business processes.
- Drive governance for AI-enabled process transformation and ensure consistent evaluation, implementation, and value realization.
- Champion next-generation AI-led and intelligent process redesign initiatives to enhance operational efficiency and business outcomes.
Requirements -
- 20+ years of overall experience with at least 5 years leading Process Excellence, Transformation, or Operational Excellence functions.
- Consulting background with strong client-facing leadership experience is highly preferred.
- Proven expertise in enterprise Process Excellence, governance frameworks, Lean, Six Sigma, and business transformation.
- Strong experience in process mapping, operational resilience, governance, and performance management.
- Demonstrated success in leading large transformation programs and cross-functional leadership teams.
- Exposure to automation, AI-led transformation, and intelligent process optimization initiatives.
- Excellent stakeholder management, executive communication, and strategic leadership capabilities.
What is in it for you -
- Opportunity to lead enterprise-wide transformation and Process Excellence strategy.
- Work closely with senior leadership on high-impact business initiatives.
- Drive AI-enabled process innovation and operational excellence at scale.
- Lead and develop high-performing transformation teams in a dynamic environment.
- Competitive compensation and long-term leadership growth opportunities.
Reach Us - If you think this role is aligned with your career, kindly write me an email along with your updated CV on [email protected] for a confidential discussion on the role.
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Keywords - Process Excellence, Operational Excellence, Business Transformation, Lean, Six Sigma, Process Governance, Continuous Improvement, Operational Resilience, AI Transformation, Process Mapping, Automation, Governance, Enterprise Transformation, SVP, Leadership Hiring, Crescendo Global.