Nordic C and I Digital Strategy and Execution Coordinator

Nordic CI Digital Strategy Execution Coordinator

Your key responsibilities

• Engage with users across the business to help upskill, accelerate sales and commercial excellence activities, relating to Dynamics CRM as primary platform, and other CI Accelerators across the tech landscape.
• Support Nordic users, initiatives and activities that help accelerate sales and commercial excellence, collaborating with key stakeholders across the business. Keep the Nordic SCE team informed of recurring user queries and key feedback to enhance support and experience of Nordic users.
• Execute Dynamics CRM licensing process, including management of DOS access and assignment of CRM learnings in Success Factors for new Dynamics CRM users.
• Prepare insights, reports, and updates for various committees and leadership forums.
• Support the implementation and continuous improvement of governance processes for the sales and pipeline lifecycle, including data quality controls.

Skills and attributes for success

• Comfortable working in a matrixed virtual organization with excellent communication and networking skills able to collaborate effectively with stakeholders across levels and functions.
• Being able to adjust according to the audience with a focus on getting work accomplished.
• Ability to work in a high pace, agile environment.
• Ability to work under pressure and to tight deadlines, managing and owning multiple priorities effectively and driving these towards completion and escalating to the SCE team timely in case of challenges

To qualify for the role, you must have:

Educational qualification

• Bachelor s degree in finance, accounting, management, marketing or sales (or equivalent area of study or experience).

Experience

• 4-6 years of relevant experience, with hands-on exposure to CRM operations, reporting, or sales/pipeline support. Overall understanding of sales process and pipeline management.
• Project management skills and experience

Ideally, you ll also have

• Understanding of account management and change management skills.

Technologies and Tools

• Hands-on experience with CRM Dynamics system.
• Demonstrated expert level experience in MS Office (Word, Excel PowerPoint)
• Technical proficiency in tools like LENS, Power BI, Alteryx and other Business Intelligence systems is a plus

What we look for

• Relevant experience in CRM operations, reporting, or pipeline support
• Strong understanding of pipeline management and Market metrics/KPIs
• Understanding of Tech tools leveraged in CI (Dynamics, Mercury, LENS, etc)
• Excellent communication and stakeholder management skills.
• A proactive mindset with a focus on continuous improvement and innovation.
• Taking ownership of activities and driving them towards completion, raising any challenges in the ongoing activities to attention of CSE team and suggesting and aligning on way forward.
• Experience working in a cross-border or virtual team environment, supporting multiple priorities effectively.
• Excellent relationship building and interpersonal skills, including cross-cultural competence.