We are looking for a polished, customer-focused Front Office Executive (FOE) for Dr Lal path lab. The FOE will be the first point of contact for walk-in clients, responsible for delivering a seamless, personalized, and courteous experience and coordinate with diagnostic teams and explain basic test procedures in a client-friendly manner.
Key Responsibilities: Client Interaction & Service Experience Welcome and assist all clients with warmth and professionalism.
Explain service offerings and package details clearly and sensitively. Appointment & Report Management Manage scheduling of pathology, radiology, and doctor consultation slots. Handle billing, payment processing, and issuance of invoices as per process. Operational Coordination Maintain up-to-date knowledge of test panels, report timelines, and departmental workflows to provide accurate information.
Experience: & Ambience Management Collect client feedback and escalate concerns promptly for resolution.
Key Requirements: Qualification: Graduate in any stream.
Experience: 1+ years in customer service/front office, ideally in diagnostics, wellness, healthcare, or luxury hospitality.