Role: Technical Lead
Industry Type: IT Services & Consulting
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development
UG: Any Graduate
PG: Any Postgraduate
Area(s) of responsibility Functional Consultant / Business Analyst ServiceNow Role Summary: Acts as the bridge between business and technical teams ensuring requirements are aligned with ServiceNow capabilities across modules.
Key Responsibilities
Conduct discovery workshops and gather business requirements Define as-is/to-be processes across ITSM, ITOM, HRSD, CSM, SPM Create user stories, BRDs, FSDs and process flows Coordinate SIT, UAT and stakeholder validations Work with integration teams for external system alignment Support go-live, hypercare and continuous improvement Skills Experience: Strong knowledge of ITSM, ITOM, ITAM, SPM, HRSD, CSM, SecOps Experience in ServiceNow implementations and migrations Understanding of integrations (REST/SOAP, APIs) Good stakeholder management and documentation skills Certifications: CSA / CIS preferred Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills CSAconsultant business analystSPMITSMTechnical LeadUATStakeholder managementContinuous improvementSOAP About company Birlasoft (India) Limited is a global IT services company specializing in digital transformation, cloud solutions, and enterprise technology consulting. It provides services across application development, infrastructure management, analytics, and ERP systems, helping businesses modernize and optimize operations. With career opportunities in software engineering, consulting, and product innovation, Birlasoft emphasizes customer-centricity, scalability, and technology-driven efficiency to deliver value across industries. Beware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable FeeàRead more Jobs you might be interested in ServiceNow Technical Architect Lead CMM Level 5 IT Company Posted by Experis Hyderabad, Pune, Bengaluru Posted 26 days ago ServiceNow Tech Lead/Manager KPMG India 3.42753 reviews Hybrid - Bengaluru Posted 21 days ago ServiceNow Technical Lead - ITOM/CMDB (Remote) Teamovation Services Hybrid - Noida, Hyderabad, Pune, Bengaluru... Posted 14 days ago Senior Technical Architect -ServiceNow -PAN India Genpact 3.643466 reviews Hybrid - Hyderabad, Bengaluru, Delhi / NCR Posted 7 days ago ServiceNow Technical Architect Tata Consultancy Services... Posted by IT SCIENT Chennai Posted 5 days ago Reviews View all 3.9K employee reviews 3.0 rated by Technical Lead in Navi Mumbai Likes Good learning curve. Weekly and monthly training are conducted on different topics with real project examples. Dislikes No hikes No projects Layoffs fear is there Bad HR policies Read full review Follow Birlasoft to receive the latest job postings and alerts Follow 361.8k followers Powered by Salary insights Senior Technical Lead in Birlasoft typically earns between?25.7 -?28.4 L/yr See detailed salary breakup Powered by Benefits & Perks View all 256 employees reported these benefits Health insurance Job/Soft skill training Cafeteria Office cab/shuttle Office gym Professional degree assistance Powered by Services you might be interested in Know more Resume Display Increase your profile visibility to recruiters upto 3 times Get a Featured Profile, Stand out and get noticed in recruiter eyes. * May include paid services HomeJobs in Noida IEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines and Terms and Conditions for more comprehensive information on this aspect.Please note that Naukri will not be responsible for any information you share on the company platform. Connect with us About us Careers Employer home Sitemap Credits Help center Summons/Notices Grievances Report issue Privacy policy Terms & conditions Fraud alert Trust & safety Apply on the go Get real-time job updates on our App All trademarks are the property of their respective owners All rights reserved ® 2026 Info Edge (India) Ltd. Our businesses