Job Description Job Title Executive- Customer Engagement (Agency) Location PUNE GO1 Department Operations Function Operations - Agency Reporting to Manager Band 5
Key Responsibilities: Managing office administration assets and upkeep of the same.
Agents Contracting New Business Processing Banking of Initial Renewal Premium Managing Petty cash vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues. Audit Rating Measure of Success: Service to Delight- 3Days Customer Engagement - 70% Surrender Retention - 68% NPS-85 100% Banking with 24 hours. Surrender Requests Desired qualifications and experience: Graduate / Post-Graduate in any discipline. 1-2 years experience handling front end customer services Knowledge of service quality is required Knowledge and skills required: Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good