Role: Field Technical Service Expert
Industry Type: Automobile
Department: Sales & Business Development
Employment Type: Full Time, Permanent
Role Category: Sales Support & Operations
UG: Any Graduate
PG: Any Postgraduate
Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in The Netherlands and Hungary. The company markets its products under its two global brands Apollo and Vredestein, and its products are available in over 100 countries through a vast network of branded, exclusive and multi-product outlets.
Job Title : Field Technical Service Expert - Faridabad
Location
Faridabad Reports to (Position) : Atul Jaiswal
Department
/Function : FTS Major
Responsibilities
- Claim and complaint management
- Product feedback to R&D and Sales
- Demand Generation Activities
- Training of internal and external staff
- Market Intelligence current practices by the competition, latest trends in customer service and customer experience
- Implementation of Marketing and Service Initiatives
- Sales support support sales team in timely customer complain resolution, sales generation through customer activities etc.