Key Responsibilities:
Guest Relations & Service:
Welcome guests warmly and ensure efficient check-in and check-out processes, Handle guest inquiries, requests, and complaints promptly and courteously, Provide accurate information regarding hotel facilities, services, and local attractions, Coordinate with other departments (Housekeeping, Concierge, F&B, etc,) to ensure seamless guest experiences, Maintain guest privacy, confidentiality, and satisfaction at all times, Operations & Administration:
Manage guest reservations, room assignments, and billing procedures accurately, Ensure all guest registration details are complete and compliant with hotel policies, Handle payments, issue invoices, and process refunds or adjustments as required, Update and maintain guest profiles in the Property Management System (PMS), Assist with night audit and daily reports if required, Professional Standards:
Adhere to grooming, uniform, and service standards as defined by the hotel brand, Maintain a high level of product knowledge about the hotel and surrounding area, Ensure the front desk area is neat, organized, and presentable at all times, Support management with VIP arrivals, special requests, and group check-ins, Skills
communication skill
