** This is a 12-month fixed-term contract position with Amazon. You will be a direct Amazon employee for the duration of the contract **
At Amazon we believe that every day is still Day One. We are striving to be Earths Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeal Sr. Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.
Note:
- Min of 3yrs in HR experience and Call handling experience
- Should join in 15days or max 30days
- Shifts: Night shifts only/ Rotational
- Graduation mandatory
- Job Type: Work from Home - VCC (Virtual contact center)- Limited VCC states
- Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal
Key job responsibilities
- Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
- Assess documentation for accuracy and past precedent.
- Identify any process defects and recommended remediation.
- Review information which contributed to the disciplinary action impacting the employee. Use your investigative skills to determine if policy was applied properly and consistently based on evidence and employee/witness statements
Basic Qualifications
- 3+ years of human resources experience
- Experience with HR processes and systems
- Bachelor's degree, or Master's degree
- Experience effectively managing a substantial and time-sensitive workload
- Experience working with and protecting confidential and sensitive HR information
Preferred Qualifications
- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
- 4+ years of contact center experience, or experience in the customer service/contact center industry
- Experience with Payroll Systems, HRIS
- Proven ability to follow existing process with high attention to detail.
- Additional languages a plus.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.