Role: Customer Success, Service & Operations - Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
UG: Graduation Not Required
Job Overview You'll be part of Amazon's Customer Service team, helping customers with queries about online shopping, identity verification, account security, purchase order support, and more. Our mission is to be Earth's most customer-centric company, and you'll play a key role in achieving that goal by being the first point of human contact for customer support. Duties &
Responsibilities
Some of your duties include: Answer customer requests through phone, chat, and email Navigate and review solutions in real-time using a variety of tools Assist with identity verification and account security concerns as needed Help identify and prevent potential fraud or security issues that may impact customer experience Problem-solve for customers without reading from a script Provide exceptional support and troubleshoot account and shopping issues You will also need to be able to: Communicate effectively with strong verbal and written skills Should be comfortable with both the languages English and Hindi Work comfortably with computers and navigate multiple systems Work varying shifts from Monday to Sunday Work in rotating shifts (late night and overnight shifts primarily, early morning, afternoon, weekend, and overtime as required) Be punctual and present for your entire work shifts Be fully committed to your customer service role whilst working at Amazon What it's like as an Amazon Customer Service Associate Surroundings. You'll be working in an office environment, assisting customers through phone, chat, and email. Activity. You'll be at your desk for the majority of your shift, assisting customers through phone, chat, and email. Temperature. Our office locations provide comfortable, climate-controlled work environments. Dress code. Business casual attire is appropriate for our office environment. Why You'll Love Amazon One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: Medical insurance Office perks to suit your needs including 24/7 food and beverage options, games room, and interfaith prayer, lactation and quiet rooms when you need privacy Site transportation allowance Meal allowance of 1,100 Rs/Month Night shift premium pay Lifestyle benefits and retail discounts through our Amazon Extras program Self-directed and instructor-led training to get you up to speed Ongoing learning opportunities to develop your skills Employee support programs and resource groups A full list of benefits and criteria for each to be offered a successful applicant can be found on our benefits page: https://www.amazon.jobs/en/benefits Requirements You must be 18 years or older. You must have completed 10+2 education (12th grade) freshers and experienced candidates welcome. You must be proficient in English, including the ability to understand and adhere to all job requirements. You must be authorised to work in India. How To Get Started You can begin by applying above. If you need help with your application, you can start with our step-by-step guide: https://www.amazon.jobs If you have questions regarding the hiring process, please visit our support landing page: https://www.amazon.jobs If you have a disability and need an accommodation during the application and hiring process, or need to initiate a request prior to starting your Day 1, please visit our People with Disabilities landing page: https://jobs.amazon.in/people-with-disabilities or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us at [email protected] for assistance. Equal Employment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. I hereby consent to the recording of your video and audio during interview stages and during the term of your employment at Amazon (as applicable) for the purposes of proctoring the assessment and validating your identity. You further agree that Amazon, Amazon's authorised personnel or third parties authorised by Amazon may capture and store a screenshot of your face which will be used for the purpose of Amazon's internal records purpose and continued identity verification. Further, you may also be required to show a government issued ID (except Aadhaar card) having your photo to Amazon, Amazon's authorised