Role: Apprentice Tech Support
Industry Type: IT Services & Consulting
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development
UG: B.Tech / B.E. in Any Specialization, Any Graduate
PG: M.Tech in Any Specialization, MCA in Computers, MS/M.Sc(Science) in Any Specialization
Apprentice Technical Support
Location: Noida | Duration: 12 Months
Work Model: In Office | Shift: US TZ (progressive onboarding)
About the Program
Adobe s Apprenticeship Program is a structured twelve-month training program designed to develop the next generation of technical support professionals. Apprentices join the India Customer Engineering team, gain hands-on experience and training pertaining to customer support for Adobe Experience Cloud products, and build the skills needed to be considered, for opportunities at various companies.
The program runs in three phases:
Months 1 2 (Foundation): Shadowing, guided case handling, product training, and onboarding to internal tools and processes
Months 3 6 (Supported Practice): Independently handling Tier-1 cases under mentor supervision, contributing to team knowledge base articles, and attending structured upskilling sessions
Months 7 12 (Assessed Practice): Case ownership with mentor check-ins
Role Description
As an Apprentice Technical Support, you will be trained to empower Adobe customers by resolving product and technical queries related to Adobe Experience Cloud. You will work alongside experienced engineers, learn to navigate complex software environments, and develop the communication and problem-solving skills that define a great support professional.
What You Will Do
Once onboarding and enablement is completed, handle inbound customer queries, with guidance from senior engineers and under the supervision of your mentor
Troubleshoot and resolve base level technical and product issues, under the supervision of designated senior engineers, escalating more complex cases with clear documentation
Learn to work within SLA frameworks with the goal of meeting SLA targets independently
Document issues accurately in the case management system following established guidelines
Contribute to knowledge base articles as a learning deliverable, reviewed and published with mentor sign-off
Participate in rotational shift coverage, with a gradual introduction to evening shifts after the initial onboarding period
What You Need to Succeed
Required:
B.Tech / MCA / M.Tech / M.Sc graduate in the 0 6 months experience range
Foundational knowledge of web technologies: HTML, CSS, JavaScript, XML
Basic understanding of databases and SQL queries
Good written and verbal communication in English
Analytical mindset and willingness to learn in a fast-paced environment
Comfortable working in a shift environment to cater to global customer needs
Adobe Apprenticeship Program
Good to have (training will be provided during the program):
Exposure to any one of: Java, Python, PHP, or a modern front-end framework (React, Angular)
Familiarity with RESTful APIs or web services concepts
Experience with any CMS, CRM, or marketing automation tool
Prior internship or project experience in technical / product support or software development
Shift Work Model
Work from Adobe s Noida office. Shifts are predominantly US PST time zone. Any changes in shift schedules are communicated at least one week in advance.
Evaluation
Apprentices are assessed at Month 6 (mid-program review) and Month 11 (final review). Evaluation covers:
Case quality and resolution rate against apprentice-calibrated targets
Technical skill development against the program learning roadmap
Communication quality and customer handling
Reliability, professionalism, and team contribution
Apprentices who meet the criteria at the final review may be considered, at Adobes sole discretion, for opportunities at Adobe, including through any appropriate form of engagement after successful completion of the apprenticeship.
Selection Process for Apprenticeship
Our selection process is designed to assess technical aptitude, analytical thinking, and communication the core skills you will use every day in this role.
1. Online Assessment technical assessment to evaluate core skills
2. Group Discussion with the Talent team, assessing collaborative thinking and communication
3. Technical Interview conversation with the business team covering technical problem-solving and communication
4. Final Interview in person at our Noida office where feasible
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.