Objective:
Join our dynamic HR Shared Services team and gain hands-on experience in the backbone of global HR operations. This internship offers exposure to process optimization, data management, compliance, and employee lifecycle support across geographies.
Key Responsibilities
Process Support & Documentation
- Study HR Shared Services models across industries to identify best practices and suggest process improvements.
- Update and standardize Desk Top Procedures (DTPs).
Data Management & Quality Assurance
- Perform data validation checks across HR systems.
- Support employee file audits for completeness and compliance.
Compliance & Policy Research
- Research country-specific HR regulations and assist in creating compliance fact sheets.
- Flag gaps between local norms and existing processes.
Service Delivery & Ticket Analysis
- Analyse service ticket trends to identify recurring issues.
- Suggest automation or process improvements based on findings.
Cross-Cultural Insights & Enablement
- Analyse working styles, communication preferences, and workplace expectations of newly transitioned or upcoming countries.
- Provide insights to help tailor HR services for smoother integration.
Learning & Development Enablement
- Contribute to designing onboarding materials and training modules for new hires.
Key Relationships
- Director HR Services
- Global Functional Teams
- Country HR Leadership and Business Partners
- Payroll & Benefits Services Vendors
- HR Services Teams
- Rewards Teams
- Talent Acquisition
- External authorities, consultants, and suppliers
Eligibility
- MBA graduate in HR or a related field
Knowledge, Skills and Abilities
Must Have
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Curiosity, initiative, and a process-oriented mindset
- Ability to handle sensitive information with confidentiality
- Proficiency in MS Office (Excel, Word, PowerPoint)
Good to Have
- Familiarity with tools like Power Automate, Power BI, AI applications
- Familiarity with HRIS systems is a plus
What You'll Gain
- Exposure to global HR operations and systems
- Tools and techniques for process improvement and documentation
- Practical experience in HR service delivery and compliance
- Opportunity to contribute to real-time projects and initiatives
- Mentorship from experienced HR professionals