Delivery Operations Associate Manager
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Delivery Operations Associate Manager

Date Posted
23 July 2026
Location
Bangalore
Positions
1
Views
1
Employment Information
Job Level
Intern
Open Positions
1
Location
Bangalore
Address
Bengaluru, India
Experience
7+ Years
Functional Area
Technology
Job Description

Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A)

Designation: Delivery Operations Associate Manager

Qualifications:Chartered Accountant/Master of Business Administration

Years of Experience:10 to 14 years

What would you do?
The primary responsibility is to work as specialists / expert in

-Preparation of standard & Adhoc management reports for region, country, product, Service type etc. Provides standardized and insightful level of analyses is provided. Delivers ad hoc analyses.
Supports Annual Operating Plans, budgets & forecasts
-Planning, creating and managing reporting data and report out from various database systems.
-Manage client communication, responding to queries, investigate irregularities and anomalies and provide functional support for day-to-day issues.
-Provide support to all business units across the region, including product understanding, validation, problem/query resolution
-Develop and load base level budgets and forecasts for area of responsibility into Reporting tools
. KPI developing & reporting. Develop and deliver accurate and consistent metrics to
-Ensuring data is reported in the most efficient/automated manner with a view to facilitating a thorough analysis of such data on a monthly basis. and identifying trends, inefficiencies and process improvement opportunities to deliver meaningful financial data/metrics.

-Provide bridge analysis comparing Actuals vs. Forecast vs. PY and vs. Prior trends.

-Prepare monthly packages (forecast/actual/budget) and review with functional leaders

-Identify and communicate risks/opportunities and recommend/communicate alternative approaches to appropriate owner to meet budget.

-Role requires in depth knowledge of Oracle as ERP and Longview & Onstream as Planning & reporting tools

-This staff member plays a critical role and requires excellent communications on a regular basis with Senior Management Executives
Major accountability for Planning, Budgeting, Forecasting, Management Reporting, Variance Analysis across Balance Sheet, P&L and Cash flow, Systems Support & data Governance. Ensure timely & accurate reporting for SG&A, Working Capital, Cost of Sales and other management reports.

This role requires considerable liaison with other functions, to ensure service level are achieved and change is coordinated. In addition, the candidate must have managed /led / worked as team member in global FP&A process for multinational clients. A strong working knowledge of FP&A function is a must.
This role is expected to ensure:
-Team & individual objectives and performance in line with culture.
-Services maintained in line with Service expectations agreed with the business

What are we looking for?
Education: CA/ MBA/CFA/CMA preferred with high degree of proficiency in usage of Oracle) . Candidates with management Reporting Experience is preferred. Experience in Client Interfacing role as well as team handling role would be an added advantage.
Experience: Strong FP&A experience required in Logistics & Freight industry -FP&A Experience to include planning, budgeting, forecasting, variance analysis of revenue, working capital, gross margin & SG&A, pricing, and predictive reporting -Experience in database development and report creation (preferred). -Broad knowledge, experience and understanding of financial services operations. -Experience within the FP&A delivery environment with a working knowledge of FP&A delivery systems and processes -Understanding of financial reporting / management reporting and business intelligence. Management Accounting and Reporting - Delivery of various reporting containing Financial and Management Information sourced from multiple systems / platforms
  • In general, willing to work across different shift hours -daylight work hours
    -May have to travel abroad where required by work
    -Close interaction with customer over phone and email.
    - Requires flexibility and adaptability in relation to work
    Sufficient work experience/job knowledge to enable the analysis of principles and concepts.

    -Defines standards and reusable approaches within area of responsibility.

    -Required to maintain effective internal/external client/user relationships within area of responsibility.

    -In conjunction with manager, works to ensure development of group members- skills.

    -Provides guidance to and shares knowledge with colleagues/team members relating to own specialization.

    -Typically, as a team leader, accountable for results of team efforts by maintaining workflows and quality standards and meeting deadlines.

    -Conducts work planning/prioritization for own team/group.

    -May be accountable for ongoing maintenance of effective client service relationship in one area of business, by acting as first point of contact for client representatives.

    -Encourages and implements continuous improvement measures on day-to-day basis within area of responsibility.

    -Required to make a variety of decisions, some complex in nature, with concern for impact on others, but predominantly affecting own area of control.

    -Provides and implements workable solutions to business issues/problems with minimum referral to senior management.

    Roles and Responsibilities:
  • People ? Development, Objectives and Performance management of the team and individuals in line with policy and performance framework. ? Ensure one on one feedback is held with all team members where you would have people reporting to you ? Reduction of single points of failure and dependency on key individuals. ? Establish action plans in relation to Staff Satisfaction feedback. Operations ? Ensure a robust environment which supports agreed customer service levels. ? Build the capabilities of the team to grow the level of competency across technical and business environments ? Achieve service levels with business priorities and direction, maximizing the relevance and value of the FP&A services and helping in the achievement of client-s business objectives ? Embrace a team-based leadership style, building trust and co-operation within the team and across other teams within Finance and the business ? Embed common, simplified and documented processes within the team, single points of failure together with improving efficiency and satisfying compliance requirements eg. SOX. ? Develop and drive consistency in reporting. ? Implement continuous improvement initiatives that result in demonstrable improvement in activities Delivery & Customer Support ? Provide support on FP&A processes to business users ? Pro-active ownership, logging & status communication of all issues. ? Establish action plans in relation to Customer Satisfaction feedback. ? Established End User Training where required Work with other teams to ensuring end to end change management both upstream and downstream environments. Employ project management disciplines in the change management process Build/enhance quality control processes to maximize the efficiency of process and identifying/actioning data issues Measure, monitor and report performance levels and improvement planning
    . Completes varied complex/non-standard tasks in area of responsibility.
    -Makes variety of decisions, some complex in nature, predominantly affecting own area of responsibility.
    -Required to identify, assess and resolve complex issues/problems within own area of responsibility.
    -Operates largely independently within set guidelines, but managerial guidance available if sought.
    -End results are generally defined but interpretive judgment is required to meet these.
    . Works to clearly defined budgetary parameters and targets.

    Qualification Chartered Accountant,Master of Business Administration
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