urgent vacancy For customer Care Hindi

Job description
Role & responsibilities

Customer Care Agent is responsible for a limited or full set of key activities listed below
depending on the level of expertise.

Accountable to manage various types of contacts: alarm calls, test calls, customer calls
including callouts & case registrations, outbound calls and technician calls

Callouts from customer call to dispatch and closing the case
Accountable to identify safety situations, and manage them by giving the adequate
safety instructions as described in the global safety procedures. Customer Care Agent

shows empathy, is aware about customer feeling in such situation and provides

adequate safety advice to calm the passenger.

Accountable to support supervisors in following up open callouts and make sure that
technicians back-report open jobs. Specific reports on open jobs are available on

Supervisor reports.

Accountable to immediately connect the customer to the right person in the KONE
organization, in case of any request not related to unplanned maintenance. If the KONE

responsible person is not immediately found, the agent is accountable to pass the

message of the customer to the responsible person, and to ensure the responsible

person will contact the customer back.

Inbound
Receive and resolve queries and complaints
Follow up internally if necessary
Communicate resolution to customer
Identify possible leads from customer cases coming e.g. through web and assign those
to the sales organization

Outbound call handling
Conduct transactional surveys after a callout or project (e.g. customer satisfaction
survey)

Support local marketing in different customer contacting initiatives such as campaigns,
etc.

Nurse core 3 VA clients (annual contacting)

Preferred candidate profile

Candidate who is fluent in Hindi
Graduate holder
Flexible in working hours
Preferred looking for immediate joiners

Perks and benefits

CTC + Food + Accommodation

Working 5 days in a week

Interested candidate can send your resume to ([email protected])

Role: Customer Retention - Voice / Blended
Industry Type: Engineering & Construction
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
fluent hindi
Inbound CallsOutbound Calling