Technical Support Engineer

Job description
Customer facing experience providing Technical support/ Customer support to English speaking customers
Know-how of HTML, running API calls using CURL and REST client, Kibana, Postman, Jira, FTP client
Atleast 4 years with a minimum of 1 to 2+ years of experience working with SaaS based product company handling international customers over voice, chat and emails
Fluency in English- reading, writing and speaking
Excellent interpersonal skills, phone etiquette and work ethic
Problem-solving and trouble-shooting skills
Fundamental knowledge in writing and running MySQL DB queries
Bachelors degree in Computer Science/ BCA/ MCA/ Information Systems or engineering or equivalents.
Good to have:
Experience with Upsell/ cross-sell will be an added advantage.
Knowledge of Webhook and API Integration (eg: Zapier)
Working knowledge of E-Commerce platforms with merchant systems such as PayPal, Stripe, CyberSource, etc.
Role: Technical Support - Voice / Blended
Industry Type: Software Product
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: BCA in Computers, Any Graduate
PG: CA in CA, MCA in Computers
Key Skills
TicketingFTPSocial mediaSupport servicesHTMLCustomer supportCustomer experienceJIRATechnical support