System Reliability Engineer

Job description
Ensure the customer experience is seamless throughout the funnel by creating and maintaining product pages, category pages cross-sells, and more.
Leverage hands-on experience to triage and escalate issues as appropriate. Develop a good understanding of e-commerce systems, platforms, and architecture in order to communicate with internal/external teams as needed
Communicate effectively with the E-Commerce Team, other business teams, and IT partners to prioritize, mitigate, resolve, and report on production issues and causes.
Monitor sites and applications, and report any application rejections to the sales team for further manual process
Prepare and publish products and their digital assets to the websites.
Create email and direct mail campaigns and reseller products/ applications as needed
Work with the PO, QA, and dev teams to ensure up-to-date KT on projects and functionality.
Engage in continual website monitoring for issues such as bugs, broken images, outdated information (products and price errors, etc..), and functioning of offer codes to maintain the E-Commerce Team s service level commitments.
Use analytics tools and all other available sources, to measure the impact of changes/updates.
Report on new product launches and updates to international and external partners.
Qualifications
bachelors degree in Computer Science
5 years of experience in a support or operations analyst role
Adapt to new technologies
Able to support team with triage and research examples
SQL experience is required
Adobe authoring experience is required
HTML experience is good to have
Role: Site Reliability Engineer
Industry Type: IT Services & Consulting
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: DevOps
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Service levelOperations Analystoperational supportHTMLCustomer experienceAdobeAnalyticsMonitoringSQL