Staff Technical Operations Manager - Controllership

Job description
As a key member of our team you will be responsible for supporting and maintaining critical applications within the Finance Controllership application landscape including but not limited to custom developed web applications
You will own and be accountable for application and platform performance security and compliance with a focus on aligning SLAs to operational commitments and ensuring application and data integrity
You will drive process rigor around incident management change control and all support activities while executing on all governance risk and compliance activities within a SOX framework
In addition you will use expertise in your technical and functional domain to identify and drive opportunities for improvement
Minimum of 5 yearsu2019 experience expected with demonstrated competency and skill
Job Description
Roles and Responsibilities
Influences LPBs and below on their decisions.
Drives design and implementation of roadmap.
Partners with users and product team to understand application product operational needs
Defines and tracks KPIs.
Drives adherence to IT Compliance standards (SOX ISO) and supports all Audit and Compliance initiatives.
Owns prioritization of enhancements and incidents assigned to the team.
Supports monthly/quarterly/yearly close activities and other critical processes
Acts as a central escalation point for highly critical and/or highly impactful user application outages and incidents.
Communicates operational status to users and leadership.
Drives resolution of escalated items.
Other Desired Experience
Custom application development and/or support with a focus on Java Angular.
Azure DevOps services Azure DevOps Admin
AWS services
SOX applications
Controllership Finance
Lean methodology
Agile methodology
Soft Skills
Change Agent - Identifies opportunities for necessary changes and pursues/leads them when appropriate. Evaluates progress and involves peers and team members in analyzing strengths and weaknesses in performance. Works with executive stakeholders to embrace the implications of change. Recommends changes that impact strategic business direction. Leads the planning and implementation of change programs that impact critical processes. Subdivides major deliverables into smaller manageable components and re-appropriates existing solutions to new requirements and situations. Innovates and integrates new processes and/or technology to add value to GE. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address problems.
Collaboration - Establishes communicates team members roles in relation to their function and data. Shares knowledge power and credit establishing trust credibility and goodwill. Coordinates role responsibilities with that of others to achieve mutual goals. Encourages groups to work together to resolve problems. Proactively coaches and/or mentors others to improve their contribution to the team. Fosters relationship building between team members and those outside the team. Works with others to achieve goals without regard to band/title. Identifies gaps in roles on teams and is recognized for growing and distributing talent pools across the organization.
Comfort in Ambiguity - Acts and decides appropriately when all available information may not be possible to obtain. Makes decisions and course corrects in response to the feedback from those decisions. Presents results with alternatives and scenarios. Creates new tools and methods for gaining data and driving clarity. Supports the team to drive through ambiguity.
Communication - Creates stories and utilizes two-way communications. Communicates functional strategy and roadmap with detail for teams to utilize. Describes functional area information to leaders. Coaches others on presentation skills. Collaborates with leadership on mediums and messages that drive the intended direction of the organization with measurable results. Determines the need for theoretical explanations vs. a business actionable answer in a presentation.
Consulting - Provides options and counsel. Drives dialogues that produce new perspectives and substantial innovation enhancements and analysis of consequences. Consults on projects to fit systems or infrastructure and project goals to their function and vice versa. Provides risk-assessed options in relation to process enhancement and professional expertise. Consults on data or data infrastructure development projects and identifies when necessary to modify the solution.
Curiosity/Creativity - Connects ideas and solutions from a broad array of sources (e.g. what other businesses are doing brainstorming with others). Pilots new ideas and processes that have not been utilized before.
Decision Making Risk Management - Participates in the creation of company-wide risk management strategies. Works with senior business leaders to communicate risks impact and mitigation plans for the business. Applies best practices to take calculated risks. Takes risks and learns from failures. Encourages ideas from others that may include risk but may provide great gains for the organization.
Influence - Influences through others including by use of experts or other third parties. Builds direct and "behind the scenes" support for ideas. Foresees downstream consequences and tailors communication strategy to support a positive outcome.
Problem Solving - Identifies future roadblocks and promotes data-based problem solving. Assesses prioritizes problems in relation to organizational goals. Coordinates the teams work and performance with broader organizational objectives and manages conflicts between them. Advises others in how to solve difficult problems.
Humble: respectful receptive agile eager to learn
Transparent: shares critical information speaks with candor contributes constructively
Focused: quick learner strategically prioritizes work committedu00A0
Leadership ability: strong communicator decision-maker collaborative
Problem solver: analytical-minded challenges existing processes critical thinker
Role: Technical Lead
Industry Type: Banking
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
ISOAnalyticalRelationship buildingConsultingAgileIncident managementApplication developmentRisk managementOperationsAuditing