Sr. Engineer Technology Services

Job description
Provide effective customer service by leveraging in-depth knowledge of company products.

Collaborate with cross-functional teams to surpass customer service expectations.
Troubleshoot installation and testing issues across various programming languages and build environments.
Escalate issues to RD team and the Support Manager based on severity,   ensuring timely communication with customers regarding the status and resolution   progress.
Share technical expertise and best practices with both customers and the support   team, fostering a culture of continuous learning.
Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.
Collect customer feedback on features, bugs and other areas of importance and deliver this information to our Product team
Required Skills and Experience

Minimum of 2 years of experience in a customer facing role with a SaaS software/application development company
Fluency in written and spoken English.
Availability for an 8-hour shift, Mon-Fri, within the business hours of the Central European time zone.
Strong knowledge of development technologies: .NET, C, C+, C#, Cobalt, Natural, Java, JavaScript, Python, HTML, Typescript
Understanding of Operating Systems and App Support for Windows, iOS, and Linux.
Knowledge of Integrations such as Jira, Jenkins, TFS, Azure Devops, Bitbucket, GIT.
Proficiency in support processes related to ticket tracking tools (Salesforce, Zendesk).
Hands-on experience with remote troubleshooting methods.
Strong written, verbal and presentation skills.
Strong problem solving and analytical skills.
Capability to work independently and collaboratively within a team.
Ability to multi-task across multiple products within different technology platforms.
Role: Blockchain Quality Assurance Engineer
Industry Type: IT Services & Consulting
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Quality Assurance and Testing
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
LinuxProgrammingJavascriptIssue resolutionHTMLApplication developmentCustomer serviceWindowsTestingSalesforce