Sr. Analyst, Tableau BI Support

Job description
 

CrowdStrike is hiring a Tableau Support/Ops Sr. Analyst in our Global Sales Operations organization. The successful candidate will have excellent communication and presentation skills, and the drive to become a Subject Matter Expert and trusted resource on Sales business intelligence tools. The role will be responsible for monitoring a variety of channels and resolving issues in a timely manner.

What You ll Do:

Monitoring work intake channels such as email, slack and ticketing system for Tableau troubleshooting requests

Responding and resolving issues according to defined SLA

Conducting administration tasks on a regular cadence such as user provisioning/deprovisioning, data quality audits and other day-to-day operational processes

Creating and maintaining documentation that includes the design, business requirements, user manuals and standard operating procedures for Sales Business Intelligence Tools

Support Program Manager, Sales Business Intelligence Tools during strategic projects and initiatives that drive analytics maturity for Sales organization

What You ll Need:

Can work night shift IST to support USA and AUS Time zones

Willingness to learn new tools and processes, and ultimately become an SME on Tableau Business Intelligence

Excellent communication and presentation skills

Excellent problem solving and analytical skills

Ability to work as a team and independently

Experience using Help Desk Ticketing and Service Management Systems such as ServiceNow or Salesforce Case Management

Experience with Business Intelligence tools such as Tableau, Domo, Power BI or Looker

Experience with Customer Relationship Management tools such as Salesforce Sales Cloud

Familiarity with Project Tracking Software such as Jira

Shift Timing - 7 PM - 4 AM IST (Best Shift allowance will be provided)

Bonus Points:

Jira expertise or significant experience

Experience using SQL to audit data quality

Experience with Sales Operations in a B2B Sales environment

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Benefits of Working at CrowdStrike:

Remote-first culture

Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

Competitive vacation and flexible working arrangements

Physical and mental wellness programs

Paid parental leave, including adoption

A variety of professional development and mentorship opportunities

Access to CrowdStrike University, LinkedIn Learning and Jhanna

Offices with stocked kitchens when you need to fuel innovation and collaboration

Birthday time-off in your local country

Work with people who are passionate in our mission and Great Place to Work certified across the globe

Role: Analytics / BI Manager
Industry Type: Hardware & Networking
Department: Data Science & Analytics
Employment Type: Full Time, Permanent
Role Category: Business Intelligence & Analytics
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Service managementTicketingSales operationsTroubleshootingBusiness intelligenceOperationsAnalyticsMonitoringSQLAuditing