Senior Systems Analyst- Cloud,SQL,Agile

Job description
The Senior Analyst - Systems Analysis position is responsible for analyzing and evaluating business requirements for a set of systems that provide customer service to 7 million health insurance recipients
The analyst will collaborate with personnel from various departments and identify areas for the development of technical solutions to automate and/or improve business processes
The position works independently with limited supervision along with acting as a lead for designing mission-critical systems
The position will exhibit effective communication and technical skills to support stakeholders and project clients
This is an excellent opportunity to work with large-scale enterprise systems that demands an elevated level of performance and scalability
Responsibilities:
Collaborates with business partners, clients, external vendors and Agile team members to build dynamic solutions that will improve the experience of New York State of Health Plan Marketplace customers
Participates and contributes to all Agile solution development and delivery events
Assists in defining user stories and success criteria
Performs data analysis and documents process flow, data paths and integration points
Applies design and system thinking in delivering systems that are fully optimized from an end user s perspective
Clarifies system functionalities and demonstrates working systems to business sponsors to solicit feedback and achieve alignment
Acts as the owner for end-to-end system configurations such as user access permissions, security controls and compliance
Develops knowledge articles to aid the Enterprise Help Desk in conducting trouble shooting on production issues
Occasionally participates in incident management calls as a subject matter expert to minimize business impact caused by the outage
Identifies and manages system performance metrics, presents key findings to management team and Agile Inspect and Adapt sessions as improvement opportunities
Continues to develop new skills by taking training in New York State Medicaid programs and monitoring emergent technology trends
Required Skills:
Three years working experience in a cloud environment such as Amazon Web Services (AWS) and Azure
Demonstrated knowledge and fluency with relational databases and SQL
Ability to provide evidence in developing data models and generating Entity Relationship Diagrams
Demonstrated experience in following Agile processes and ability to decompose epics into features and user stories including the Definition of Done
Proficient with process modeling tools such as Lucid Chart and ability to articulate pertinent points to business partners in simple language
Familiar with data management platforms such as data warehouse and cloud-native data lake
Working knowledge of Extract, Transform and Load (ETL) processes using data integration tools such as Informatica and Boomi
Solid understanding of cloud-native ecosystems and technical knowledge in using Representational State Transfer (REST) and Application Programming Interface (API) services hosted in containers
Proficiency in DevOps practices such as Infrastructure as Code (IaC) and Continuous Integration/Continuous Delivery (CI/CD)
Working experience with cloud-based Genesys telephony, Siebel Customer Relationship Management (CRM), Knowledge Management and Case Management systems
Education and Experience:

Bachelor s degree from an accredited college or university in Computer Engineering, Computer Science, Information Systems or related degree program and minimum 5 years of related work experience
Role: Technical Lead
Industry Type: Pharmaceutical & Life Sciences
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Data analysisSiebelData managementAgileIncident managementInformaticaCustomer serviceMonitoringSQLCRM