Senior Software Engineer

Job description
 

Main responsibilities in day to day Software Support and Develop and deliver scalable, high-end solutions for blue-chip organizations, mainly by remote but not limited to be onsite for deeper troubleshooting when needed.
Investigate and fix defects located in existing solutions
Investigating and resolving incidents on timely manners or within Service Level Agreement (SLA).
Simulating and reproducing issues in Test Environment until the root cause is found.
Working directly with customers by remote to resolve any issues they find in Diebold Nixdorf s broad range of software offerings.
Investigating logs and scripts, developing fixes, and answering general questions about the software.
Managing tickets and customer expectations, providing support via ticket tools or email, phone and in person.
Estimate new feature requests
Creating and maintaining documentation for both internal and for customer use.
Report progress to line management
Working with internal teams to ensure that upgrades and project work have a smooth transition into the production environment and cause minimal disruption
Analyzing ticket data to spot common trends and underlying problems to proactively prevent future incidents
Ensuring that standard operating procedures are in place and followed
Reviewing future software versions to recommend necessary and/or beneficial upgrades and patches to meet customer requirements and expectations.
Maintaining effective relationships with customer and all stakeholders
Flexible to work on Shifts to handle Global Customer s service time.
Participating in customer meetings to share status updates and improvement plans.
Qualifications

Diploma or Degree in Computer Science/ Engineering, or any equivalent
Strong technical, analytical and problem-solving skills including troubleshooting and root cause analysis.
Strong technical Skills in SQL scripting, SQL DB, windows batch command and know-how in SQL Server
Must Have C#, .NET, Angular Framework, HTML5, CSS, JavaScript
Must Have Tools: Jenkins, GIT, Microsoft Visual Studio
Web Services: REST and/or SOAP API
Experience in software support and development
The ability to communicate with customers in English
The ability to work both independently and as part of a team
The ability to manage your time and tasks to make sure incidents can be resolved within SLA
The ability to keep calm under pressure and to deal with competing priorities
The ability to troubleshoot hardware and distinguish between hardware/software issues eg printer
This role may require international travel for rollout support when needed
This role requires flexible working hours when needed
This candidate must be willing to learn new skills, adapt new working environment and culture, able to be flexible to work from home and office.
Good communication skill in Thai is a must and English are advantageous
Note that new university graduates are welcome to apply, and the experience requirement can be waived if the right candidate is found
Azure cloud Basic knowledge (Fundamental and basic hands-on in Azure Monitor, Docker, Docker Compose, Ansible, Log Analytics, AKS, Azure Redis Cache tools.
The ability to install, configure, and troubleshoot software products
Nice to Have

Experience with systems integration

Knowledge or desire to learn of modern framework such as Angular, React, Knockout or Redux etc.
Experience working in an agile environment (i.e. Scrum)
Familiar with JIRA, GIT
The ability to write Linux scripting, / commands is good to have
Familiar with retail business specific
Preferred Qualifications

Candidate with supporting Retail background (POS) is highly advantageous
Provides Software Engineering for discrete complex applications.
Designs, codes, tests and documents complex components ensuring seamless integration with other interfacing applications.
Provides technical support and troubleshooting for increasingly complex systems, making recommendations for their improvement.
Produces and reviews estimates of time to be spent on components as input to the overall technical and cost estimation of the project.
Breaks down functional and business requirements into clear, estimable low-level objectives.
Contributes to development of secure coding practices and aligned testing requirements.
Ensures quality, performance and adherence to specifications of assigned development tasks and adjacent technology solutions.
Identifies and implements tasks that generate greater efficiency on product level.
May review the work of and provide technical advice to less experienced software engineers.
Demonstrates task and project leadership capabilities within a defined area.
Collaborates with cross-functional engineering and technical colleagues on projects end-to-end.
Role: Database Administrator
Industry Type: IT Services & Consulting
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: DBA / Data warehousing
Education
UG: Diploma in Mechanical, Any Graduate
PG: Any Postgraduate
Key Skills
Application supportLinuxCodingJavascriptAgileScrumWindowsVisual StudiomicrosoftAnalytics