Senior Customer Success Manager

Job description
Customer Success Manager (CSM) is ultimately responsible for ensuring the success of the portfolio of Zenoti s customers. The CSM will bring Zenoti s best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers business goals, driving greater business value and executive alignment between Zenoti and the Customer.

What will I be doing
Maintain customer relationships by providing exceptional service and ensuring we deliver value through our services.
Serve as primary escalation contact for high priority support cases, including overall triage management
Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives
Coordinate with internal teams as needed to meet customer needs & requirements while managing customer expectations
Be proud of what you work on, obsess about the quality of the work you produce.
What skills do I need
A passion for customer success and laser focus on providing customer value.
Strong accounts portfolio management and prioritization.
Excellent Written and Verbal Communication Skills
Strong logical, analytical and problem-solving skills
Strong Understanding of business & technology
Strong Negotiation & Consultative Abilities
Ability to understand, articulate and manage customer expectations
Ability to interact with multiple global customers
Open to travel to customer locations on short notice, when required.
Experience dealing with large, complex accounts building relationships at C- Level.
Experience in working with remote teams effectively.
Ability to work in a fast paced, ever changing, start-up environment
Knowledge of how enterprise implementations, professional services, support processes work - will be a definite plus.
4+ years of overall experience in dealing with customers.
A 4year degree in engineering or equivalent
PMP is an added advantage
Benefits
A competitive salary and equity in the company
Comprehensive medical coverage for yourself and your immediate family
An environment where wellbeing is high on priority - access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
Unlimited vacation
Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives
Role: Customer Success Manager
Industry Type: Software Product
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: B.Tech/B.E. in Any Specialization
PG: Any Postgraduate
Key Skills
PMPNutritionEmployee managementAnalyticalCustomer retentionStress managementGeneticsPortfolio managementCRM