Quality Transition Manager Pune/Noida

Hiring for Quality Transition Manager for Pune/Noida

Minimum Experience required : 8 -14 years of experience in managing QA (Quality Assurance) processes

a) Should have done basic quality training Lean, and basic QC tools

b) BB certified preferred

Position Summary :

Quality Managers shall ensure that the project team delivers to the expectations of the customer / client and internal stakeholders (operations, account team).
Quality Managers shall also provide goals and objectives to the quality team, manages escalations / issues, and provide support to the operations team whenever required.

Key Result Areas :

Ensure that the team adheres to quality and delivery standards – no escalations from client on the quality of the deliverables
Provide support to the operations whenever required
Lead transition of new processes from quality stand point
Manage escalations & issues reported
Ensure no compliance issues w.r.t accuracy audits and reporting in internal and external compliance audits
Sampling target is met for all processes.

Responsibilities :

Business / Customer -

Ensure that the team meets the delivery standards expected by the client w.r.t both the quality and timeliness of Audits
Ensure that the team shall deliver to the customers & clients expectations
Ensure On time Audits
Ensure reduction in the occurrence of defects per agreed goals
Provide expertise in terms of the auditing process, sample sizes, metrics base lining and measurement system analysis to the clients / customers during new process transition

Project/Process -

Review staffing, scheduling, scoping, sampling, and calibration and ensures that these activities are conducted accurately, timely and with adherence to quality standards.
Lead and supervise defect reduction initiatives & projects
Staff quality leads on quality issues.
Work with operations stakeholders to identify any ongoing issues and works towards resolving those.
Publishes dashboards to stakeholders after review.
Staff quality leads on quality issues and reviews team deliverables on a periodic basis.
Lead and supervise continuous process improvement initiatives projects People Team
Provide leadership and guidance to the team in meeting their goals and objectives
Motivates team members through appropriate rewards and recognition programs.
Sets goals and accountabilities to his/her team and reviews them periodically.
He/She revise these goals as appropriate.
Identify training needs for direct reports and ensure domain the developmental trainings needs are met
Conducts regular one-on-ones with the team members to understand ongoing
Conduct performance appraisals for team members
Manage attrition through skip level meetings, planning interventions, engagement calendars
Deliver communication received from senior management to the team members though town halls, team meetings
Participate in organizational initiatives such as recruitment drives and training programs etc.

Degree of Independence/Supervision required :

Receives guidance from leadership on broad goals and objectives to be achieved.
Executes responsibilities independently related to self and team (direct/indirect) with periodic review of results and metrics.

Team Management Responsibilities :

Manage 2 – 4 Quality Leads

Qualification :

Education : Graduate with reputed University and relevant experience

Role: Quality Assurance - Other
Industry Type: BPO / Call Centre
Department: Quality Assurance
Employment Type: Full Time, Permanent
Role Category: Quality Assurance - Other
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Quality Transition ManagerTransitionQuality ManagerQuality Assurance
Quality AuditQC ToolsQuality ManagementSix Sigma Black BeltQAQClienQuality AnalysisQA AnalysisLien MethodologyQA Management