Platform Manager Ecommerce

• Oversee Daily Operations:
  • Ensure smooth operations of the ecommerce platform to accommodate thousands of concurrent users, managing payment options, content, and product listings.
  • Collaborate closely with the platform team to drive continuous improvements and implement new features, including AI and ChatGPT, to enhance user experience and enable easy campaign management.

• Data Analytics and Reporting:
  • Utilize strong data analytics skills to create reporting dashboards across various metrics such as sales, traffic, and channel-related performance, providing actionable insights to drive decision-making.
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• Performance Optimization:
  • Conduct continuous performance monitoring on both desktop and mobile platforms, identifying areas for optimization to enhance user experience and drive conversion rates.
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• Seller Onboarding and Engagement:
  • Lead seller onboarding, engagement, and training on ecommerce operations, ensuring a seamless experience for sellers on the platform.

• Technology and Platform Understanding:
  • Stay updated on ecommerce-related technologies, SaaS models, and ecommerce platforms such as Magento and Shopify. Understanding of digital payments and digital marketing is essential.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, Information Technology, or related field. Master's degree is a plus.
• Proven experience of 4-5 years in ecommerce platform management, with a strong understanding of managing large-scale ecommerce operations.
• Proficiency in data analytics and reporting tools to derive insights and drive performance improvements.
• Familiarity with ecommerce platforms such as Magento, Shopify, and digital payment systems.
• Strong understanding of AI integration, ChatGPT, and digital marketing tools.
• Excellent communication skills and the ability to work collaboratively with cross-functional teams.