Operations Executive

Job description

Manage and inform, and counsel aspirants on professional training and development progress.

Maintain open communication, establish and build relationships, and provide personalized support services to course participants

Maintain in the integrity of the academic programs and Coepd policies.

Utilize database to record accurate documentation and insure timely inquiry responses.

Assist students with online IIBA certification applications and registering for classes.

Assist students to complete and submit admission forms as well as course registration.

Should handle inbound and outbound calls and emails.

Audit database for data errors such as incorrect major, batch, nurturing, placement status.

Design and implement PowerPoint presentations about all policies and process .

Work on special projects including updating and editing PowerPoint presentations, compiling metric and measurement reports.

Monitor student performance to provide immediate intervention for students struggling with their online assignment.

Enhance negotiation and communication skills.

Role: Operations Support - Other
Industry Type: Education / Training
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations Support
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
OutboundConflict resolutionAnalyticalDatabaseSupport servicesOperation ExecutiveTraining and DevelopmentContinuous improvementPowerpointMonitoring