.Net Technical Support

Job description

We are conducting Direct Walk-in drive for various skills

Walk In Drive Date: 27th-Jul-24

Registration Time: 09:00 AM 2:00PM

Experience: 4+Years to 10 Years

Venue: Tata Consultancy Services, Sahyadri Park 2,
Plot No. 5, MIDC SEZ
Rajiv Gandhi Infotech Park, Hinjawadi, Phase-III
Pune - 411057,Maharashtra

Joining Location: Pune

Job Description-

Good understanding of APIs and their usage
Ability to lead teams and manage operations in technical support engagement (8-10 people team)
End to end customer management and follow up
Focus on maintaining all SLAs for team
Work as single point of contact for product and customer
Goodto have hands on understanding of python, C# .Net
Hands on knowledge of JavaScript
Must have good communication skills.
Need to be ready to improve technical skills.
Need to send regular updates to customers without fail.
Contact SME/ Lead for any type of escalations.
We should prioritize the tickets on regularly.
Treat the sev A tickets are high priority and document all the information in case notes.
Need to give the warmhand-off for sev A tickets by end of your shift without fail.

Eligibility Criteria:

Minimum 15 years of regular education (10th + 12th + 3 years graduation)

BE/B.Tech/MCA/M.Sc/MS with minimum 2 years of relevant experience post
Qualification IT- Experience.

B.Sc/BCA Graduates with minimum 2.5 years of relevant
experience post qualification IT Experience

Only Full Time courses would be considered.

Things to carry for interview:

1. One copy of an updated resume,

2. Government ID proof

3. 1 Passport size photo, TCS Application form

Role: IT Support - Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: B.Tech/B.E. in Any Specialization
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
tickets
c#APIs.net