Mulesoft Technical Manager

To be successful, you have:

• 12+ Experience leading by example and being a player and a coach.
• A background as a professional services leader with experience growing a practice and a strong consulting background in a credible system integrator firm or high growth enterprise software vendor
• A collaborative mindset and the ability to gain trust with your team and across internal and external functional leaders
• Experience architecting MuleSoft services integrations including a solid understanding of on-premise and cloud-based infrastructures, SDLC pipelines, configuration, and deployment. Experience with API and integration security with solid grasp of authentication and authorization concepts and principles.
• 6-10 years of proven track record leading integration teams and architecting solutions within a diverse technical team of clients, system integrators, contractors, and internal teams.
• A background in conducting technical workshops with technical and business clients to drive effective services and implementations
• The ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike
• A desire for continuous study of new technologies and functionality, and involvement in projects that push the capabilities of existing technologies.
• An appreciation for operational excellence when it comes to bookings and utilization forecast, contract terms, etc.
• Excellent verbal and written technical documentation skills
• Experience managing people and projects in a matrix'd environment
• Establish credibility with smart engineers quickly
• Ability to motivate people, instill accountability and achieve results
• Strong verbal and written communication skills, impeccable organizational and time management skills
• Agile, proactive, comfortable working with ambiguous specifications and can prioritize on the fly
• Knowledge of MuleSoft AI developments such as Mule AI Chain, Topic Center, API Catalog, MCP, Agentforce Connectors
• Familiarity with AI & ML concepts, including predictive and generative AI, Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), and Agentic AI.
• Passion for continuous learning and experimentation with emerging AI technologies, including prompt engineering, new LLM models, and agentic AI frameworks.
• Good to have - Basic understanding of Agentforce and  building AI agents.

Desired Skills:

• Experience developing with Continuous Integration (CI) pipelines
• Knowledge on publish & subscribe integration design models
• Experience using Jenkins and Nexus technologies
• Experience with solutions on Salesforce products/platform technologies. Experience building Service Cloud applications is a definite plus.
• Ability to learn quickly in a highly dynamic environment
• Ability to take ownership of project delivery and multi-task on multiple projects/feature development
• Bachelor degree in computer science or equivalent is desired, Masters would be preferred.